Policies are subject to change without notice. In the event of any conflict, the policies outlined here on our website shall be deemed the most current and in effect.
Room rates vary, depending on room selected, time of year, and length of stay. Rates are generally lower in winter compared to summer and midweek compared to weekends. When offered, special, online-only promotions offer additional savings and have their own cancellation and payment rules. Please read this information carefully before booking.
Please understand that your reservation with us is a contract and last-minute cancellations have a financial cost to our business. We ask that you read these policies carefully and consider purchasing trip insurance if this is a concern for you.
By booking a reservation with us, you acknowledge that you have read, understand, and agree to all our policies, including those regarding cancellation and Covid-19 safety measures.
Cancellations, Refunds, and Reschedule Credits
There are no refunds for interrupted trips, no exceptions.
Weather conditions do not invalidate our cancellation policies, which are enforced without exception. This applies as long as the inn is open and operating.
FOR ALL RESERVATIONS MADE ON OR AFTER FEBRUARY 5, 2022: The cancellation policy varies by the rate promotion chosen at the time of booking.
Rate promotions labeled “nonrefundable” may not be refunded or rescheduled and you are responsible for the full amount of the reservation as soon as the reservation is made.
Rate promotions labeled “Flex Option” may be refunded up to 14 days prior to arrival, subject to a 5% ($30 minimum) refund processing fee, or you may request a reschedule credit with no fee up to 7 days prior to your scheduled arrival date.
Rate promotions labeled “most flexible” may be refunded or rescheduled up to 24 hours before arrival, subject to a 10% ($75 minimum) refund processing fee within 14 days of scheduled arrival, or a 5% ($30 minimum) refund processing fee any time up to 14 days before scheduled arrival.
All refunds incur a refund processing fee of at least 5% ($30 minimum) regardless of the reason, to cover bank processing fees we are charged to provide the refund to you.
Reschedule credits expire 12 months after the original scheduled date of arrival and must be used or forfeited within that time period.
FOR ALL RESERVATIONS MADE PRIOR TO 2/5/2022:
You may reschedule your reservation one time by notifying us up to 72 hours prior to your scheduled arrival (before 4pm Pacific time 3 days before your check-in date). You do not need to notify us of your new dates when you request a reschedule in writing.
We will hold the credit we have for you until we hear from you in writing requesting new dates. Your credit will expire 1 year from your original planned check-in date. Once new dates have been confirmed, the new reservation is nonrefundable and cannot be rescheduled. Cancellations with less than 3 day’s notice are non-refundable and non-reschedulable.
All cancellation refunds are subject to a $30 fee (plus tax) per room reserved, which covers our merchant processing costs. Requests for a refund must be received in writing up to 7 days prior to your arrival, or a reschedule will be offered if applicable to your situation. No refunds will be provided for cancellations with less than 7 days notice.
Cleaning and disinfecting practices include the use of an EPA-registered, non-toxic, botanical disinfectant fogger, proven to kill Covid-19 on all surfaces and in the air. This fogger is used in all guest rooms prior to your stay and throughout the shared areas of the house. In shared spaces, this practice, as well as hand sanitizing touch surfaces are repeated regularly throughout the day.
Mask wearing in the common areas of Maitland Manor is voluntary. We do suggest checking COVID-19 infection rates in the county before your stay so you can make your own decisions on mask wearing based on current local risk factors.
Owners/innkeepers Sydney and Alex Rubin are both fully vaccinated/boosted, but continue to do daily temperature checks for your safety. Disposable gloves are worn for all food prep that is considered “ready-to-eat” as they always have been.
All guests will utilize self-check-in and check-out procedures. Our dining room holds a maximum of 8 guests at full capacity and indoor common areas are also open for guest use. Most guest rooms are equipped with bistro tables and chairs to facilitate in-room dining.
Unless requested, we will not be providing daily room freshening, but can provide clean towels, additional toiletries, and coffee supplies upon request. Staff will not enter guest rooms during your stay, except for necessary maintenance or by request, and then only with your permission.