Policies are subject to change without notice. In the event of any conflict, the policies outlined here on our website shall be deemed the most current and in effect.
Room rates vary, depending on room selected, time of year, and length of stay. Rates are generally lower in winter compared to summer and midweek compared to weekends.
By booking a reservation with us, you acknowledge that you have read, understand, and agree to all our policies, including those regarding cancellation and Covid-19 safety measures.
CANCELLATIONS AND RESCHEDULES:
Please understand that your reservation with us is a contract and last minute cancellations have a financial cost to our business. We ask that you read these policies carefully and consider purchasing trip insurance if this is a concern for you.
Reschedules and Cancellations Policy (effective 5/1/2020):
There is no fee to reschedule. All reschedules are subject to availability.
You may reschedule your reservation one time by notifying us up to 72 hours prior to your scheduled arrival (before 4pm Pacific time 3 days before your check-in date). You do not need to notify us of your new dates when you request a reschedule in writing.
We will hold the credit we have for you until we hear from you in writing requesting new dates. Your credit will not expire. Once new dates have been confirmed, the new reservation is nonrefundable and cannot be rescheduled.
All cancellation refunds are subject to a $30 fee (plus tax) per room reserved, which covers our merchant processing costs. Requests for a refund must be received in writing up to 7 days prior to your arrival, or a reschedule will be offered if applicable to your situation. No refunds will be provided for cancellations with less than 7 days notice.
There are no refunds for interrupted trips, no exceptions.
Weather conditions do not invalidate our cancellation policies, which are enforced without exception. This applies as long as the inn is open and operating.
Cleaning and disinfecting practices include the use of an EPA-registered, non-toxic, botanical disinfectant fogger, proven to kill Covid-19 on all surfaces and in the air. This fogger is used in all guest rooms prior to your stay and throughout the shared areas of the house. In shared spaces, this practice, as well as hand sanitizing touch surfaces are repeated regularly throughout the day.
As of 7/28/21, masks must now be worn in common areas of the inn, per CDC guidelines and due to current Clallam County transmission rates, regardless of vaccination status. They are not necessary in your guest room, while actively dining, or while outdoors and practicing social distancing. If you forget to bring a mask with you, we'll supply one for use during your stay. Guests who refuse to comply may be asked to leave and no refunds will be provided.
As of 9/4/21, Clallam and Jefferson counties are requiring proof of full vaccination to enter all restaurants and bars within these counties. Maitland Manor's dining room is governed by these same county health department mandates. Please be prepared to share proof of vaccination with us in order to eat in our dining room. Guests who are not fully vaccinated may purchase a room service breakfast option or a Grab & Go cold breakfast option. Guests who refuse to comply may be asked to leave and no refunds will be provided.
Owners/innkeepers Sydney and Alex Rubin are both fully vaccinated and will also comply with current masking guidelines. Disposable gloves are worn for all food prep that is considered "ready-to-eat" as they always have been.
At this time, all guests will utilize self check-in and check-out procedures. Washington state is now fully open and our dining room is at full capacity (maximum 6 guests) and indoor common areas are also open for guest use. All guest rooms are equipped with bistro tables and chairs to facilitate in-room dining.
Unless requested, we will not be providing daily room freshening, but can provide clean towels, additional toiletries, and coffee supplies upon request. Staff will not enter guest rooms during your stay, except for necessary maintenance or by request, and then only with your permission.
They are not necessary in your guest room, while actively dining, or while outdoors and practicing social distancing. If you forget to bring one with you, we'll supply one for use during your stay. You can read more about this law here.