By booking a reservation with us, you acknowledge that you have read, understand, and agree to all our policies.
Policies are subject to change without notice. In the event of any conflict, the policies outlined here on our website shall be deemed the most current and in effect.
Please understand that your reservation with us is a contract and last-minute cancellations have a financial cost to our business. We ask that you read these policies carefully and consider purchasing trip insurance if this is a concern for you.
Cancellations, Refunds, and Reschedule Credits
The cancellation policy varies by the rate promotion chosen at the time of booking. By selecting a rate, you are choosing your cancellation policy when you book. All cancellation and refund requests must be made in writing by replying to the original reservation confirmation email. For the purposes of this policy, the day of arrival is counted as one of those days.
Rate promotions labeled "nonrefundable" may not be refunded or rescheduled and you are responsible for the full amount of the reservation as soon as the reservation is made.
Rate promotions labeled "Flex Option" may be refunded up to 14 days prior to arrival, subject to a 5% ($30 minimum) refund processing fee, or you may request a reschedule credit with no fee up to 7 days prior to your scheduled arrival date.
Rate promotions labeled "most flexible" may be refunded or rescheduled up to 24 hours before arrival, subject to a 10% ($75 minimum) refund processing fee within 14 days of scheduled arrival, or a 5% ($30 minimum) refund processing fee any time up to 14 days before scheduled arrival.
All refunds incur a refund processing fee of at least 5% ($30 minimum) regardless of the reason, to cover bank processing fees we are charged to provide the refund to you.
Reschedule credits expire 12 months after the original scheduled date of arrival and must be used or forfeited within that time period.
There are no refunds for interrupted trips, no exceptions.
Weather conditions do not invalidate our cancellation policies, which are enforced without exception. This applies as long as the inn is open and operating.
Breakfast and Snack Options
Breakfast and snack options are available for overnight guests only. Lodging rates do not include breakfast or snacks unless specifically indicated as part of a package. Guests who add a breakfast or snack option will be charged for the options selected. Breakfasts and snacks are nonrefundable after 5:00 PM the day before. Our kitchen processes dairy, nuts, soy, wheat, shellfish, and other food allergens. Food prepared in our kitchen may have come in contact with these or other food allergens. Guests with specific food allergies should note this if consuming food prepared in our kitchen. We are not responsible for food-related allergic reactions.
Pets are charged a non-refundable fee per pet/per night. No more than 2 dogs allowed. Dogs are ONLY allowed in the Juno Suite. No other guest rooms at Maitland Manor are pet friendly. Unauthorized pets will be charged accordingly or turned away. Only pets of registered, overnight guests are allowed on the property. Dogs must be leashed at all times except inside your room. Dogs are NOT permitted in the garden beds, dining room or any other common areas inside the main portion of the house. We do not provide daily cleaning service, except when specifically requested. If you do request such services, your dog must not be in your room between 11am and 2pm.
Since dogs are not permitted inside the dining room or other inside common areas of the inn, your dog must be crated or in a pet carrier if you plan on enjoying the complimentary breakfast in the morning. In warmer weather, we are happy to serve you on the outdoor patio where your leashed dog may join you. If not, you may choose to purchase a Grab & Go add-on ($15/per person per day) or optional Room Service breakfast ($25/per person per day).
You are responsible for immediately cleaning up after your pet and discarding securely bagged pet waste in the receptacle outside the Juno Suite. Failure to do so may result in a pet cleaning fee of at least $100. We provide a protective pet cover/blanket, colored pet/mud towels, pet paw/bum wipes, water and food dishes on a protective mat, and pet waste bags. You must provide all other pet supplies. Significant pet hair or dirt on bed linens, white towels, or furnishings will incur a pet cleaning fee of at least $100 charged to your credit card on file. Any additional cleaning or repair costs will be charged even if they are discovered after your departure. Your pet must have up-to-date vaccinations and be free of fleas or parasites. If your pet causes an infestation, a $500 pest control fee will be charged. Excessive barking or aggressive behavior must be quickly brought under control to ensure other guests are not disturbed. If you fail to do so, arrangements must be made immediately to house your pet elsewhere at your own expense.
Your pet may encounter other dogs, deer, cats, and other wildlife on or near the property. Do not allow your dog to eat any plants. We are not liable for any loss, damage, or injury of any kind to people, property, or animals. You are solely responsible for property damages and/or personal injuries resulting from your pet. You agree to indemnify and hold us harmless from all liability and damage suffered as a result of your pet. We reserve the right to charge your account commensurate to the cost of such damage, including compensating other guests who have complaints regarding your pet's behavior at our sole discretion (minimum charge $250 for pet disturbance).