Hotel Policies

General Info


Policies are subject to change without notice. In the event of any conflict, the policies outlined here on our website shall be deemed the most current and in effect.

Room rates vary, depending on room selected, time of year, and length of stay. Rates are generally lower in winter compared to summer and midweek compared to weekends.

By booking a reservation with us, you acknowledge that you have read, understand, and agree to all our policies, including those regarding cancellation and Covid-19 safety measures.

CANCELLATIONS AND RESCHEDULES:

Please understand that your reservation with us is a contract and last minute cancellations have a financial cost to our business. We ask that you read these policies carefully and consider purchasing trip insurance if this is a concern for you.

Reschedules and Cancellations Policy (effective 5/1/2020):

There is no fee to reschedule. All reschedules are subject to availability.

You may reschedule your reservation one time by notifying us up to 72 hours prior to your scheduled arrival (before 4pm Pacific time 3 days before your check-in date). You do not need to notify us of your new dates when you request a reschedule in writing.

We will hold the credit we have for you until we hear from you in writing requesting new dates. Your credit will not expire. Once new dates have been confirmed, the new reservation is nonrefundable and cannot be rescheduled.

All cancellation refunds are subject to a $30 fee (plus tax) per room reserved, which covers our merchant processing costs. Requests for a refund must be received in writing up to 7 days prior to your arrival, or a reschedule will be offered if applicable to your situation. No refunds will be provided for cancellations with less than 7 days notice.

There are no refunds for interrupted trips, no exceptions.

Weather conditions do not invalidate our cancellation policies, which are enforced without exception. This applies as long as the inn is open and operating.

Covid-19 Policies

Cleaning and disinfecting practices include the use of an EPA-registered, non-toxic, botanical disinfectant fogger, proven to kill Covid-19 on all surfaces and in the air. This fogger is used in all guest rooms prior to your stay and throughout the shared areas of the house. In shared spaces, this practice, as well as hand sanitizing touch surfaces are repeated regularly throughout the day.

As of 7/28/21, masks must now be worn in common areas of the inn, per CDC guidelines and due to current Clallam County transmission rates, regardless of vaccination status. They are not necessary in your guest room, while actively dining, or while outdoors and practicing social distancing. If you forget to bring a mask with you, we'll supply one for use during your stay. Guests who refuse to comply may be asked to leave and no refunds will be provided.

As of 9/4/21, Clallam and Jefferson counties are requiring proof of full vaccination to enter all restaurants and bars within these counties. Maitland Manor's dining room is governed by these same county health department mandates. Please be prepared to share proof of vaccination with us in order to eat in our dining room. Guests who are not fully vaccinated may purchase a room service breakfast option or a Grab & Go cold breakfast option. Guests who refuse to comply may be asked to leave and no refunds will be provided.

Owners/innkeepers Sydney and Alex Rubin are both fully vaccinated and will also comply with current masking guidelines. Disposable gloves are worn for all food prep that is considered "ready-to-eat" as they always have been.


At this time, all guests will utilize self check-in and check-out procedures. Washington state is now fully open and our dining room is at full capacity (maximum 6 guests) and indoor common areas are also open for guest use. All guest rooms are equipped with bistro tables and chairs to facilitate in-room dining.

Unless requested, we will not be providing daily room freshening, but can provide clean towels, additional toiletries, and coffee supplies upon request. Staff will not enter guest rooms during your stay, except for necessary maintenance or by request, and then only with your permission.

They are not necessary in your guest room, while actively dining, or while outdoors and practicing social distancing. If you forget to bring one with you, we'll supply one for use during your stay. You can read more about this law here.

Other Policies

  • A two-night minimum stay may be required.
  • Your reservation is confirmed with a credit card deposit equal to one night's stay at time that reservation is made. We accept Visa, MasterCard, AMEX, and Discover cards. Balance will be charged to your credit card 7 days prior to your stay.
  • Check-in is any time after 4pm. Early check-in (2pm) is available for an additional fee.
  • Check out is at 11:00am. Late check-out (noon) is available for an additional fee.
  • We are NOT able to accommodate babies, toddlers, or children under the age of 12.
  • For the comfort of all of our guests, pets of any kind are not permitted at the inn.
  • Smoking and vaping of any kind are not permitted anywhere in the inn, but may be permitted in designated, outdoor areas only, a minimum of 50 feet from the house.
  • Due to city and fire occupancy limits, only two people are permitted in each guest room. Children 12 and over are counted as a room occupant.
  • Rate does not include sales tax (10.8% effective 4-1-20).
  • Neither the property owners, managers, or staff are responsible for any personal injury, illness, death, property damage, and/or theft. By staying at the property, guests agree to hold the property owners, managers, and staff harmless in the case of any illness, injury, death, or property damage, including infectious diseases.
  • Guests will be held responsible for property damages, theft of inn property, and special cleaning resulting from negligence, carelessness, misuse of the property, or failure to adhere to these policies. The credit card on file will be charged for any excessive damage beyond usual wear and tear. The minimum damage charge is $250.
  • Reservations are only available when booking directly with us. We do not authorize third-party bookings through online travel agencies. Authorized travel agencies booking on behalf of their guests may book directly with us, subject to all of our policies and availability.


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